Welcome to RED

You Finally Made It!

Important Phone Numbers

* The “After Hours Emergency Voicemail” is for emergency calls only, such as plumbing and electrical issues, or if you cannot access your unit. For all other inquiries, please contact the Front Office during office hours.

Unit Information

Thermostat & Fireplace Controls

The gas fireplace in the unit is controlled by the thermostat located on the wall adjacent to the fireplace. If the room temperature is warmer than the temperature the thermostat is set for, the fireplace will not turn on. To turn on the fireplace, turn the thermostat up. To turn off the fireplace, turn the thermostat down.

For White Wolf Cabins and Silvertip Units, there is an additional thermostat to control the forced air heating system.

For Slalom Creek and Morning Star, the baseboard heaters in each room supply heat to that room. The thermostat is located on the wall in each room where baseboards are present.

Parking Stalls

Each unit has one designated parking space. Additional parking is available in the upper and lower parking lot of RED.

• Slalom Creek Parking Map »
• Crescent Parking Map »

Ski Equipment Storage

For Slalom Creek and Silvertip, each unit has one ski locker provided. These are located on the first floor of the building and are labeled by unit number. Ski/board tuning rooms are located next to the recycling rooms in Slalom Creek. Please do not wax or tune anywhere else in the building. Keys and locks are provided at the front desk.

For The Crescent, each unit has access to a private ski locker. This locker is located in the hallway, just outside your unit door. To access this, you will see a key on a Red lanyard hanging on the hook in your entry way. Please ensure this key remains in the unit at all times. If the key is misplaced, guests will be charged $40 for its replacement.

Washer/Dryer and Cleaning Supplies

Each unit is equipped with a washer and dryer for your use. We’ve started you off with cleaning supplies for your first use (dish soap, dishwasher detergent, paper towels, laundry detergent, and soap.) Each unit comes with shampoo, conditioner, and bodywash.

Hot Tub Instructions

Your hot tub has been set by our specialized hot tub technicians to provide the ultimate hot tub experience. We kindly ask that you shower before getting in the hot tub, and to not apply any perfume, oils, moisturizer, etc. before you hot tub.

To adjust the heat: Push the up and down arrows to control the temperature of the tub. The maximum recommended temperature is 104F/40C. If you need to adjust anything else, please contact our front desk staff and they will send someone to help you.

When the hot tub is not in use, it will circulate to maintain the temperature. If you turn off the tub jets and the soft massage is still running, the hot tub’s natural circulation will stop when it is finished. The jets will turn on periodically throughout the day to keep your hot tub hot.

When you are done, please be sure to replace the hot tub cover. This will ensure your hot tub stays clean and warm until your next use.

The Crescent

Shared Spaces & Facilities

• 1st Floor – Piste Off Supply Co.
• 2nd Floor – Fitness Center
• 3rd Floor – The Office Co-work Space
• 4th Floor – The Alice Lounge and Observatory Terrace (coming soon)

Crescent Appliance Manuals

Pro Tip: To unlock your microwave press “0”

• Washer »
• Oven »
• Microwave »
• Hood Fan »
• Heat Pump »
• ERV »
• Dryer »
• Dishwasher »
• Cooktop »

Checkout Procedures

Checkout time is 10:00am

General

• Please remove all of your personal items from each room of the unit, including drawers and closets
• Close and lock all widows and window coverings.
• Turn off all lights, lamps, and lower the thermostats to 15 degrees
• Restore all furnishings and items to their original placement
• Turn off all electrical equipment and leave remotes on the coffee table
• Close and lock all doors

Kitchen

• Empty and rinse all appliances (coffee maker, blender, etc.)
• Place all dirty dishes, cooking equipment and utensils in dishwater and start the cycle prior to leaving the unit
• An extra housekeeping fee of $75 may apply should thee above not be done.
• Please note an extensive inventory of your condo is done before your arrival and after your departure. Please do not remove any items from the condo. Any missing items will be replaced at your cost.

Return Keys (Silvertip & White Wolf Only)

• Please come by the Front Office (located in the Slalom Creek building) to confirm your departure, and drop off all issued keys.
• If you are departing prior to the office being open, please place keys in the “Key Drop Off” box, located to the left of our office door.
• Any unreturned keys are subject to a $25 replacement fee

Late Checkouts

• Late checkouts are granted based on availability and must be arranged a minimum of 24 hours in advance of the checkout date.
• Late checkout can not be guaranteed.
• For anyone checking out after 1pm, a full-night stay will be charged.

Some Helpful Links